Customer return with incorrect declared value. | Questions and answers among users

italyforyou · 2024-07-18T00:42:50.766000Z

A buyer makes a return declaring the item's value higher than the value previously purchased, automatically falsifying the calculation of customs duties by the Italian customs office. Ebay's rule according to a support agent for a similar problem that happened in the past is that it is not possible to declare a returned item for a higher value, not even by 1 euro. So I open a dispute attaching a pro forma invoice filled out by the buyer to contest the incorrect payment of customs taxes. Ebay closes the dispute against me, going against their own rule.

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Customer return with incorrect declared value. | Questions and answers among users | eBay Italy