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Free return of the item
I purchased an item and the one that arrived is different from the one I requested.
EBAY writes to me that the return is at the seller's expense, but the seller disputes this statement
What can I do?
I would like to contact ebay, but I can't manage to
1 comment
marioelegio
Mentore3 years agoWhat the seller says has no importance at all.
After opening the ebay return process (if you haven’t already done so), wait three working days and then, if the seller doesn’t come to his senses, ask ebay to step in.
Opening the return process: https://www.ebay.it/help/buying/returns-refunds/restituisci-un-oggetto-cambio-di-un-rimborso?id=4041&st=7&po=2&uci=0&ri=0
Requesting ebay intervention: https://www.ebay.it/help/buying/returns-refunds/chiedi-ebay-di-intervenire-acquirenti?id=4701&st=3&pos=1&query=Chiedi%20a%20eBay%20di%20intervenire%20-%20acquirenti&intent=chiedi%20ad%20ebay&lucenceai=lucenceai&docId=HELP1382
hi
mario