Return of New Coffee Machine Not Working | Questions and answers among users

bierresette · 2024-06-14T17:16:27.021000Z

Hi, I’ve been selling on eBay for years and this is the first time I’ve had a return request.I sold a NEW coffee machine, and as soon as it arrived today the buyer opened a return request without even contacting me.I call him right away, to find out what’s going on, and he tells me he didn’t write to me because he doesn’t use eBay often (he has 100-plus positive feedbacks) and he opened a dispute right away. I told him all he had to do was click the contact seller button, since I had also written to him আগে, but oh well.What’s especially strange is that he has a shop selling coffee products, pods and capsules, so honestly I also expressed my doubts that maybe the machine should have been run through a few test cycles before being sent, and he immediately said no, but not even a mention of the fact that he’s an expert on the matter. We video call him to assess everything and honestly I’m taken aback when I see the shop.At that point I start suspecting bad faith and a possible return after swapping it with an equivalent machine or something else.. The thing is, among the options there’s no way to refuse it, tomorrow I’ll call eBay, but am I basically forced to refund? Seller protection is now basically zero..

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Return of New Coffee Machine Not Working | Questions and answers among users | eBay Italy