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Return not accepted
A customer is asking for a return
He didn’t read the description carefully. It says LOOK
I never said I was selling the doll too
So the mistake is his
How do I get eBay involved
1 comment
marioelegio
Mentore5 days agoIf the return request is because the buyer changed their mind and you stated that you do not accept returns, you can simply refuse it.
If the return request is because the item does not match the description or the photos, you are required to accept it.
https://www.ebay.it/help/selling/managing-returns-refunds/handling-return-requests?id=4115
To ask for eBay's intervention ... https://www.ebay.it/help/selling/managing-returns-refunds/chiedi-ebay-di-intervenire-venditori?id=4702&st=3&pos=3&query=Chiedi%20a%20eBay%20di%20intervenire%20-%20venditori&intent=chiedi%20ad%20e&lucenceai=lucenceai&docId=HELP1381
hi
mario