Mandatory return: a correct eBay decision? | Questions and answers among users

limesc75 · 2024-05-21T18:36:56.963000Z

Hello.Two months ago I put a painting up for sale. An oil painting signed Giovanni Lomi, without certification.My listing settings are clear: no returns accepted.A user buys the painting and pays for it.I ship it.A few days later, the buyer sends me a message: "Good evening, I received the painting, but in person it is absolutely a fake. I also had it looked at by an expert at a gallery, who confirmed it. So I am asking for a return."At this point ebay blocks my funds and opens a dispute, at the end of which it sides with the buyer, and therefore forces me to accept the return of the painting. What do you think... was that the right decision?Thank you

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Mandatory return: a correct eBay decision? | Questions and answers among users | eBay Italy