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Return of an item at my expense with international priority mail
Hi, I bought a product that does not match the description (it’s a car part that turns out to be a completely different size, even though it has the same code as the original). The item costs about €40 and the seller is asking me to send it at my expense to a sorting center in Germany (specifically to the Winit Germany warehouse in Bremen). No courier I’ve checked charges less than €20, the only solution I found would be to use Poste’s “postapriority internazionale” service, but the item has (including all packaging) dimensions of 15 cm x 8cm x 8cm and weighs 150 g. It could be a couple of cm shorter in height without the packaging (which, since it’s cardboard, I could flatten and put into a padded envelope), but I can’t figure out from the postal website whether I can ship an item of that size or not. Has anyone had similar experiences and can give me some advice? From other posts I understood that the shipment is tracked up to the border: in that case, it’s the seller’s problem, since they don’t want to reimburse my shipping costs if they’re too high. Thanks to anyone who can give me practical information.
marioelegio
Mentore2 years agoIf the item did not match the description in the listing, the return shipping costs are the seller’s responsibility.
Open a return request through the eBay procedure…. https://www.ebay.it/help/buying/returns-refunds/restituisci-un-oggetto-cambio-di-un-rimborso?id=4041
If they don’t send you a prepaid return label, ask eBay to step in.
hi
mario
f4b1ck
OP2 years agoHello, first of all thanks for the help. Unfortunately I thought I didn’t want to cause problems for the seller and I followed the instructions he gave me, namely since he wasn’t issuing me a shipping label, I shipped the item myself and, at his insistence to find cheaper shipping for the refund, I preferred to use Poste Italiane with the international envelope option (which costs less but doesn’t have tracking outside Italy).
I shipped the item on August 8 and since they didn’t give me confirmation, two days ago I asked the seller for information, but he still hasn’t replied to me.
Now, I hardly ever use eBay, so I made a rookie mistake by trusting the seller. I know I can open a dispute with eBay within 90 days, but knowing the platform poorly, I haven’t understood how to do it. Also, I paid with PayPal, so I know I could also file a dispute with PayPal (but there too, I need to look into the procedure). To anyone who replies, what would you recommend I do and, above all, how?
cizeta1964
Mentore2 years agoIf the seller says they didn’t receive the return - and you can’t prove it, because you shipped it untracked - you won’t receive any refund, and there’s no need to contact eBay or PayPal.
f4b1ck
OP2 years agoSo I can’t open a dispute for non-conforming item? Since all this started because the replacement model ordered is different, in size, from the original? Even having the shipping receipt can’t I confirm that I shipped it?
cizeta1964
Mentore2 years agoThe shipping receipt isn't needed, the delivery receipt is; if the shipment isn't trackable, there can't be a delivery receipt