Return of damaged item with funds held | Questions and answers among users

massimo8459 · 2025-10-31T18:48:31.993000Z

Hi everyone, I sent an item that was damaged in transit, and the buyer is asking for a return. I want to issue a full refund and let the buyer keep the item, but the system tells me I don't have funds. This is because the funds were never credited to me but held pending. ("Pending amountEUR 103,68Order amount held by incoming paymentsOrder amount held by incoming payments".What should I do?

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Return of damaged item with funds held | Questions and answers among users | eBay Italy