Return item - shipping label to be made or wait

Question

Hi everyone,I started the return process for an item, which was accepted by the seller. Ebay is telling me to wait to receive the shipping label from the seller, but in the listing it said that the buyer would have to pay the shipping costs.So I don't know what to do. I wouldn't want to, by handling it manually, end up losing Ebay's automation for managing the return and refund. What should I do?

sika700 · Accepted Answer

If the return is because you changed your mind, shipping is always at your expense.If the return is because of the item's conformity, shipping is at the seller's expense.So, depending on the reason for the return, you know how to proceed.Kind regards.