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return of working item
Good morning everyone... if I sell an item at auction for a few bucks and the buyer considers it broken but instead it’s working... Am I OBLIGED to take it back at my own expense (even if it says returns not accepted). On top of that I also have to pay for the shipping to get it back... My question is! if when it comes back the item in question is working, can I also charge him for the shipping I paid and force him to take it back (obviously making him pay for shipping again)?
Anonymous User
Posted 3 years ago·Last reply 2 years ago
6 comments
pasquini_it
·2 years agoThe rules have changed, and I, who’ve been on eBay since last century, know it; before it worked like this: if you claimed an item didn’t work, you had to send it back at your own expense and give the seller the chance to check it, and in this way if the seller managed to prove that the item was fine, everything was OK, the buyer took it back or anyway they didn’t get their money back. Now it’s different, however the seller can still take the same steps, but the fact remains that both before and now it’s very hard to prove the item’s condition or compliance; you need videos or, for example in electronics, you need a statement from a specialized center and then send everything for eBay to examine, and eBay will always and in any case be in great difficulty deciding, and all of it is stressful and costly for the seller.
I’m talking to you from experiences (plural) that really left me bitter; I, who often sell used electronics ALWAYS WORKING AND CHECKED, but it’s not enough, it will always happen, there are assholes! You have to live with it, take comfort in that, and hope there are few of them, but as has already been said The rules have changed, and I, who’ve been on eBay since last century, know it; before it worked like this: if you claimed an item didn’t work, you had to send it back at your own expense and give the seller the chance to check it, and in this way if the seller managed to prove that the item was fine, everything was OK, the buyer took it back or anyway they didn’t get their money back. Now it’s different, however the seller can still take the same steps, but the fact remains that both before and now it’s very hard to prove the item’s condition or compliance; you need videos or, for example in electronics, you need a statement from a specialized center and then send everything for eBay to examine, and eBay will always and in any case be in great difficulty deciding, and all of it is stressful and costly for the seller.
I’m talking to you from experiences (plural) that really left me bitter; I, who often sell used electronics ALWAYS WORKING AND CHECKED, but it’s not enough, it will always happen, there are assholes! You have to live with it, take comfort in that, and hope there are few of them, but as has already been said The rules have changed, and I, who’ve been on eBay since last century, know it; before it worked like this: if you claimed an item didn’t work, you had to send it back at your own expense and give the seller the chance to check it, and in this way if the seller managed to prove that the item was fine, everything was OK, the buyer took it back or anyway they didn’t get their money back. Now it’s different, however the seller can still take the same steps, but the fact remains that both before and now it’s very hard to prove the item’s condition or compliance; you need videos or, for example in electronics, you need a statement from a specialized center and then send everything for eBay to examine, and eBay will always and in any case be in great difficulty deciding, and all of it is stressful and costly for the seller.
I’m talking to you from experiences (plural) that really left me bitter; I, who often sell used electronics ALWAYS WORKING AND CHECKED, but it’s not enough, it will always happen, there are assholes! You have to live with it, take comfort in that, and hope there are few of them, but as has already been saidThe rules have changed, and I, who’ve been on eBay since last century, know it; before it worked like this: if you claimed an item didn’t work, you had to send it back at your own expense and give the seller the chance to check it, and in this way if the seller managed to prove that the item was fine, everything was OK, the buyer took it back or anyway they didn’t get their money back. Now it’s different, however the seller can still take the same steps, but the fact remains that both before and now it’s very hard to prove the item’s condition or compliance; you need videos or, for example in electronics, you need a statement from a specialized center and then send everything for eBay to examine, and eBay will always and in any case be in great difficulty deciding, and all of it is stressful and costly for the seller.
I’m talking to you from experiences (plural) that really left me bitter; I, who often sell used electronics ALWAYS WORKING AND CHECKED, but it’s not enough, it will always happen, there are assholes! You have to live with it, take comfort in that, and hope there are few of them, but as has already been said Sika 700 the global market, Amazon too, works like this, so if you don’t accept it you can’t sell on the Bay or on Amazon; you’ll always have to go to private sites or sell close to home, it seems to me the only possibility since distance commerce is what it currently is. Let’s wait for an ecommessiah and remember Schiller and his "against human stupidity even the gods struggle in vain".
marioelegio
Mentore2 years agoThe regulation has not changed; it’s still the same as last century (since it refers to art. 1490 of the civil code promulgated by royal decree on 16 March 1942).
Many sellers, like you, used to interpret it incorrectly.
When the item is not compliant the buyer has the right to return it at no cost (and therefore the return shipping costs must be borne by the seller).
Someone might object about who decides whether the non-compliance exists or not (obviously if the decision were left to the seller, the item would always be compliant). In cases where there are conflicting versions and no certain proof, case law is always in favor of the contractually weaker party (that is, the buyer).
What changes today is that now payment intermediation is always handled by ebay, and this has made it possible for the law to be interpreted correctly.
bye
mario
marioelegio
Mentore3 years agoNo one will be called upon to judge whether you were right or not, in these cases it’s impossible to tell who is telling the truth and who is lying.
So you’ll be forced to get your item back at your own expense; if you refuse, you risk losing both the item and the money.
If the item’s value is very low, it might not be worth getting it back.
hi
mario
Anonymous User
OP3 years agoSo the seller isn’t protected on eBay... it doesn’t make any sense to sell an item at auction if then it reaches the buyer, he says it’s broken and sends it back to you, maybe just because he bid for fun... and I, the seller, ended up losing 2 shipping costs for nothing.... I’LL NEVER EVER SELL ANYTHING ON EBAY AGAIN!! FIRST AND LAST TIME!🤢
sika700
Mentore3 years agoBut what you DON’T understand is that it’s not just an eBay problem!
Kind regards.
Anonymous User
OP3 years agoBut then there’s also the story that they block your funds for 2 weeks. It’s an auction item anyway sold for peanuts, because out of 3 items put up for auction all 3 were sold for peanuts, plus they’ve been through a trip, plus they’re used and EBAY for 2 weeks as protection... and how am I supposed to know if in 2 weeks my stuff gets taken apart or accidentally broken... Anyway the buyer will never tell you the truth and then I’ll be forced to take my stuff back again at my own expense and, on top of that, broken... I sold on eBay a few years ago but it wasn’t like this... then I closed my account because they kept cloning it or cracking it, I don’t know, now I had 2 things to sell and I made it again thinking it was the same but I find it totally changed. I’ll close my account in a flash as soon as I move the money! AND GOODBYE EBAY FOREVER!