Returning the item was made IMPOSSIBLE (!!!) | Questions and answers among users

meister0000 · 2024-09-12T13:17:13.218000Z

Hello everyone, I’m sharing this ABSURD situation with you: I bought two antique items from Germany, which, after a careful analysis by SEVERAL qualified experts, turned out to be fake. I immediately opened a return request on Ebay, accepted by the seller, who does not provide any address. For this reason I opened a dispute, which Ebay has kept suspended indefinitely. After 10 days, through Italian customer service, I found out that the dispute is stalled because of Ebay Germany’s decision, which keeps extending the seller’s deadline to give me the return details. I should point out that Ebay Germany made this decision without any adversarial process, since they never contacted me (!). Through EBay Italy I learned that the German seller keeps calling their customer service, obviously not replying to my messages and not responding to my detailed explanation, supported by photographic evidence, of why the items are not authentic.After several calls to customer service Italy, since they do not allow me to contact customer service Germany, the situation cannot be unlocked.Have you experienced similar situations? I want to send the item back and I want my money back. The seller DOES NOT want to pay for the return, despite having accepted my request for the reason of item not as described, and Ebay Italy told me NOT to advance the shipping cost for any reason.

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Returning the item was made IMPOSSIBLE (!!!) | Questions and answers among users | eBay Italy