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Hello everyone, this is the first time I’ve been forced to use the community because up until now everything had gone smoothly with my purchases. Some time ago I bought a 1 terabyte SD card for 31 euros. The price alone should have made me smell a scam, but I fell for it. I put my data on it and filed it away because everything seemed to have gone fine. I go back to look at the photos and... they’ve magically disappeared. A computer-savvy friend pointed out to me that I’d been massively ripped off. I contacted the seller for a return and he رفضed it. Not only did he not respond to my messages, he even made me an offer to buy a 512 GB SD card at the same price as the one that was supposed to be a terabyte. What do you do in cases like this?
marioelegio
Mentore2 years agoIf 30 days haven’t passed since delivery, https://www.ebay.it/help/buying/returns-refunds/restituisci-un-oggetto-cambio-di-un-rimborso?id=4041
If more than 30 days have passed, you can always open a dispute through the payment method you used. You have 180 days to open a dispute on PayPal’s site or a year to request a chargeback from your credit card provider.
hi
mario
mardap-46
OP2 years agoHi Mario, first of all, thank you so much for your reply. Unfortunately, since I had booked a call from eBay, they told me that after more than 30 days (I had had health problems and I believed the card was working since it seemed to have copied the data) I’m no longer covered by eBay’s guarantee. How can I open a dispute? Unfortunately I paid with a Postepay Evolution prepaid card
marioelegio
Mentore2 years agoPostepay Evolution is a completely normal credit card. So go to the issuer, the post office, and ask them to do a chargeback.
Be careful with the person you end up speaking to, not everyone knows how to do it.
At the post office they have a preprinted form (I'm attaching the pdf link), you need to fill in section C5 - GOODS AND SERVICES NOT RECEIVED/NOT AS DESCRIBED/RETURNED/CANCELLED (GOODS OR SERVICES NOT PROVIDED /NOT AS DESCRIBED/RETURNED/CANCELLED), checking the box for goods not as described.
https://www.poste.it/files/1476485786954/modulo-contestazione-addebito-postepay.pdf
hi
mario
mardap-46
OP2 years agoThanks a lot Mario, you were super helpful