RETURN WHO PAYS? | Questions and answers among users

illibaneseshop · 2025-08-12T11:28:14.159000Z

Good morning, I’m hoping for an answer this time. The last time I opened a support ticket I didn’t get any. Basically the customer opened a dispute because the item arrived late, and now they want to return the item. That’s fine with me, but who pays the return shipping costs? Do I have to pay for it? Or them? They’ve already started the eBay claim process, so in my opinion even if I didn’t want to pay it, eBay would make me pay it anyway. But it’s worth a try. I’m asking you whether I should wait for eBay to step in and assess it, or whether it’s better to bite the bullet and pay for the return?

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RETURN WHO PAYS? | Questions and answers among users | eBay Italy