account restriction for seller indefinitely | Questions and answers among users

red-imix · 2026-03-19T15:35:54.889000Z

Good morning everyone, I’m here to расскаare my story to see if someone has already experienced this problem and solved it...At the beginning of January I decide to open a profile as a professional seller, I had already made sales with my private profile and was counting on this extra option. I send all the documentation, eBay gives me the okay and I start with a listing worth 1900 euros, I sell on January 27, I ship it, the customer receives it and is very happy. Feedback is fine, the money arrives in the funds and I just have to wait for the “release” date of my money, February 22. But ... on January 29 I receive a message from eBay that says:"your account is subject to restrictions,We understand your disappointment, but we have noticed a possible discrepancy in the information you provided at the time of registration and therefore need your cooperation. Until we are able to resolve this issue, your account will remain limited, and you will not be able to buy/sell items, nor communicate with other users.To remove the restriction, we ask that you provide us with a color image of your passport. If you do not have a passport immediately available, please provide another identity document (front and back). " and from here the ordeal begins: every 5/6 days I call support, they have me send a document, then another document, and nothing gets resolved and since that message I receive nothing more. A month and a half has passed. The support I call makes reminders, reports, but they too receive nothing from that phantom department that handles these restrictions, they have no way to communicate directly with them ... I’m in limbo. I even asked whether there are real people in that department or if it is run by an AI.What surprises me is the time and the lack of communication for a problem that is insanely simple. Let me say upfront that I’m not an abstract entity, I have a physical store where I sell, I have all the authorizations to do it online too. I don’t know what else to think.

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