Return tracking not available | Questions and answers among users

limlick · 2025-10-07T22:28:44.932000Z

I’m writing to ask for assistance with a return issue related to an order I placed in August from Japan.When the package arrived in my country, I was informed by customs that I had to pay an import tax of 20%. I decided not to accept the delivery, so the parcel was automatically returned to the sender by DHL.The problem is that I opened the return request through eBay, and now I’m being asked to provide a return tracking number by October 10 to avoid a possible dispute from the seller. Unfortunately, I don’t have a tracking number for the return shipment, as customs could not provide one, and DHL also told me they are unable to issue a tracking reference for a refused delivery.Could you please advise me on how to proceed in this situation? I want to make sure the case is correctly handled and that the seller is aware the parcel was automatically returned.Thank you very much for the help.

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