Received item not purchased | Questions and answers among users

emmatomesani · 2023-09-01T13:49:13.729000Z

Hello everyone, I received an item that I didn’t buy, I asked customer support and they replied that they can’t help me because there is no transaction ID, I asked the courier and they didn’t reply, I asked the local police and even they weren’t able to help me. What worries me is where and who could have made the mistake of entering my address by accident. Also, the incompetence of customer service, which suggested that the package came from Veneto when it was obvious that it came from Switzerland. For me it wouldn’t be a problem and I’ll return the package, but it should never be up to me to pay out of pocket for shipping to Switzerland and I don’t even know how much it would cost me. what should I do, any suggestions? thanks a lot, talk to you soon

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Received item not purchased | Questions and answers among users | eBay Italy