Request to cancel order and refund. | Questions and answers among users

damiridor · 2026-01-29T17:11:49.150000Z

A user purchased and paid for an item and later requested cancellation of the order.I then received a message with the request (image 1).I followed the "Approve" link (image 2).Not having sufficient funds, I need to add a credit card and so I follow "Add payment options" (image 3).At this point, 2 things can happen:1) the form for the card details does not load on PC or errors out on smartphone (image 4 taken as a photo from another phone since the device would not allow me to take a screenshot) - even closing the app and going back in as indicated by the error screen, nothing changes2) the form loads, but in the input box dedicated to the expiry date in MM/YY format, the field for the year (YY) only allows one character to be entered!Can you please help me?

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Request to cancel order and refund. | Questions and answers among users | eBay Italy