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Request for assistance: unfair negative feedback
Good evening, I’m asking for some advice regarding an issue that came up a few days ago. I received an unjustified and completely undeserved negative feedback from a buyer; the person in question exposed himself by showing me different images, which obviously did not match the product sent to him! I reported the incident to support several days ago, but at the moment there is no news about it. I would like to ask how it is possible to remove the negative feedback received. The absurd thing is that it seems difficult to give negative feedback to the one who actually deserves it fully!
4 comments
marioelegio
Mentore3 years agoThe feedback is formally correct; we can’t really get into the substance, as we don’t have any basis to judge. What’s more offensive, though, is your reply.
I don’t see any other options, except for the one suggested by Sika.
hi
mario
sika700
Mentore3 years agoGood evening,
if you asked support to remove the feedback and they didn't comply, the other route is to ask the buyer directly for a review... there are no other routes.
You, as the seller, can't leave anything other than positive feedback.
Kind regards.
raf_2932
OP3 years agoThank you for the prompt response. Dialoguing with someone who tries to scam you is complex, moreover the current rule should be revised!
sika700
Mentore3 years agoIt depends... if you come across as annoyed and with an arrogant tone, it’s obvious that it is "complicated"... but if you show yourself to be cooperative and respectful of the other person’s point of view (even if you’re upset), most of the time I’ve managed to solve it easily.
Kind regards.