Request from a buyer for a return | Questions and answers among users

rosa310382 · 2024-05-26T22:31:07.370000Z

Good evening, sorry I need some support. A customer bought a used replacement part, for those who know about mechanics, a torque splitter. The part was perfectly working, but the buyer, a few days after the purchase, opens a return request saying the part is defective, but that is not true. I also sent him 2 messages asking for clarification about the defect and he didn’t even bother to reply. Given the weight of the item, I also have to spend about €40 for shipping because the return shipping is my responsibility, and the item was definitely installed. From what I read in eBay’s rules, I have to accept the return, or at least that’s how I understand it, and given the other situations similar to mine, if I don’t accept, maybe they refund the buyer and I might even lose the money too, but is that how it works?

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Request from a buyer for a return | Questions and answers among users | eBay Italy