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RETURN REQUEST for an item that the buyer received over a month ago
Summary: piernick61 started a discussion about a return request for an item the buyer received more than a month ago. marioelegio replied, and further interactions took place between the two, but the specific content of the responses was not provided.
I sold an item that was practically new to a buyer from Portugal. I had bought the item on Amazon and it is still under warranty. I spent €30 on shipping to the buyer; I had asked for €20. The item arrives on January 20, 2025, everything seems fine, and I even receive positive feedback. On February 28, the buyer forwards me a return request claiming a malfunction. After more than a month of use, he expects to send me back something that maybe he himself broke! I explain to this gentleman that I can't accept a return that would cost me €30 just for the return label, but that if he wanted, I would send him the purchase invoice and he could request repair himself through the manufacturer's website. That seemed like the simplest thing to me, but I get no response. I refuse the return, which is now shown as closed. And that's probably where it will end. What I find absurd is having a month to report any defects. Someone could buy a €3000 camera, use it for a month, and then claim it has defects and would even be considered right. The seller would have no choice but to accept the return and refund the buyer. I think there should be protection for buyers and also for sellers. Unfortunately, right now eBay is skewed in favor of buyers. If things don't change, I'll sell my items somewhere else.
marioelegio
Mentore1 year agoThese are not eBay rules. They are rules that must be applied to all distance sales, since they are set by law.
In the event of a dispute over non-conformity, you cannot object. If the platform did not step in, there would be the protections of PayPal, Klarna, or credit card guarantees.
The only way to protect yourself would be to avoid distance sales, limiting yourself to online storefronts with in-person exchange and cash payment.
hi
mario
piernick61
OP1 year agoActually, that's not quite how it is. Amazon, for example, on some items and especially on second-hand ones gives you 14 days to make a return. Platforms like subito give you three days from receipt of the item to open disputes. We're talking about a sale between private individuals. I've been buying and selling on eBay for years, and over time the rules have changed. But I think that if eBay wants to continue existing, these rules will have to change again.
Thank you for your contribution.
Have a good day Pierpaolo
marioelegio
Mentore1 year agoOn all platforms, if I make the payment with PayPal, I get the refund even after 29 days. If I do it with a credit card, I have a year to request a chargeback. The only annoyance is that I can't force the seller to pay the return shipping costs.
hi
mario