Request for refund review | Questions and answers among users

xiadi-54 · 2024-09-26T17:17:20.048000Z

I am contacting you regarding a problem I encountered with an order placed on eBay, and I hope you can help us resolve it. I opened a refund request for an item that was never shipped to me by the seller, but unfortunately I was not aware of the rules regarding eBay intervention within 21 days. My refund request was therefore closed by eBay, on the grounds that I did not request the platform’s intervention within the established deadline.I would also like to inform you that the seller’s account was subsequently closed, which further prevented me from communicating with him to resolve the issue. This put me in a difficult situation, as I have received neither the product nor a refund, even though payment was duly made.I understand that eBay has timeframes for resolving disputes, but given the particular situation, in which the seller closed his account, I kindly ask you to review my case and to consider the possibility of an exceptional refund.I have attached all relevant evidence, including the order details, communications with the seller, and information regarding the closure of his account. I am available to provide further documents or details if needed to support my request.I trust that eBay can help me resolve this unpleasant situation, and I look forward to your kind reply.Kind regards,Nana

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