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refund request but the package shows as delivered
hello, I sold an item and the buyer is telling me they haven't received it even though the tracking from the postal service shows it as delivered. I went to the post office and filed a complaint saying what was happening, but after a few days they replied that the parcel shows as delivered. The customer is asking me for a refund, but how should I handle this? thanks
1 comment
marioelegio
Mentore1 year agoCheck that the address matches exactly the one indicated in the email you received from ebay.
If you didn’t use posta1, send the customer a copy of your shipping receipt and the package tracking, so they can see that the package with that code was sent to their address and that it shows as delivered.
If you used posta 1, only you know what was written in the address and you’ll have to hope that ebay rules in your favor. Sometimes, even in these cases, ebay has ruled in favor of the seller.
bye
mario