REFUND REQUEST - RADIO ALARM CLOCK | Questions and answers among users

chabbkst0 · 2024-08-17T06:57:22.392000Z

Good morning everyone, I sold one of those vintage radios. I ship it to the customer and in the description I say that it works because when I had plugged it in it wasn’t completely “dead” but you could see that it was working.Yesterday it arrives at the customer’s and he tells me: “Good evening. The radio alarm clock arrived with the packaging perfectly. The clock section is OK, all good, but the radio has two problems: unfortunately the tuning knob turns freely without moving the pointer on the frequencies, and then, when the radio is turned on, a loud background noise can be heard. In fact it is not exactly as it was in the description as tested and working. I await your suggestions for the return. I’m sorry, thank you.”My question now is, of course, these are vintage items... what would you do in this situation? If you issue a refund, who will pay the shipping costs?? Or would you refund only part of it and let the buyer keep the item so they can repair it... thanks

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REFUND REQUEST - RADIO ALARM CLOCK | Questions and answers among users | eBay Italy