Support request for unjustified return dispute | Questions and answers among users

ar3na_jr · 2024-12-26T10:39:27.057000Z

Hello everyone,I need your help to resolve a situation on eBay. A buyer opened a return request with the reason "Item not as described or in the photos". However, the item I sent them is identical to the one shown in the listing, as confirmed by the photo they sent me themselves (which matches the listing image perfectly).There are no mistakes on my part, but now I’m stuck with the return notification locked on the options "full refund" or "item return". I don’t want to accept the return, because there isn’t a valid reason to do so, and this is causing eBay to hold my funds.What can I do in this situation to dispute the return and release the funds? Do you have any suggestions for handling similar cases?Thank you very much in advance for your support!

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Support request for unjustified return dispute | Questions and answers among users | eBay Italy