Request for urgent support. | Questions and answers among users

swest-6262 · 2024-09-10T13:08:02.051000Z

I made a purchase from a private seller on ebay. Unfortunately, the smartphone I bought arrived damaged, with a faulty touchscreen and non-functioning earbuds. I contacted the seller, who initially had offered me a refund for the phone amounting to 50% of the price paid. Later, when I asked him when he intended to make the payment, she took back her offer of a 50% refund and wanted to offer me a smaller refund. Given that I am not willing to accept a refund lower than 50%, I am asking what I can do to resolve the dispute, considering that I do not want to return the phone. Can you help me with this?

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