Invoice request for "delayed" warranty | Questions and answers among users

morg4n4 · 2024-02-27T18:44:15.281000Z

Hello everyone, in February of last year I bought a steam mop for my elderly neighbor, who isn’t very internet-savvy, from a “supposedly” professional seller. Leaving aside the fact that the item was sold as the model advertised on TV but is actually a knockoff, lately the mop no longer produces steam and I contacted the seller for a possible repair. His conditions are that shipping there and back is at my expense. I can’t find any information on whether this is correct even though we are still within the 2-year warranty. To avoid this hassle I contacted another repairer in the area who would take it in with proof of purchase. Can I ask the seller? Does he have to issue me an invoice if I ask for one, or is that at his discretion? He doesn’t seem very willing to help me..

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Invoice request for "delayed" warranty | Questions and answers among users | eBay Italy