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Request eBay contact details
Summary: The discussion concerns an "eBay contact details request" initially started by kaosonthenet. However, the participants' messages have been hidden or removed, leaving only the main topic visible. No further content is available to provide additional details or results of the discussion.
Does anyone have a PEC address for eBay Italy or an address where a formal notice can be delivered?
I placed an order in the USA.
The material I ordered never arrived.
Customs say they did not hold it.
Poste Italiane can't tell me where it is.
eBay closed my support request and also the appeal, saying they can't do anything.
I’m going to report them and take this to TV!
This modus operandi is absolutely identifiable as complicity in fraud and buyers are absolutely not protected.
I want all of Italy to know about this and for them to be sanctioned by the competent authorities.
If anyone can help me, I would be grateful.
Kind regards.
kaosonthenet
OP10 months agoAbout ten days.
First delivery expected on 09.10.
Moved to 17.10
Dispute opened on 28.10.
marioelegio
Mentore10 months agoIt’s very strange that they rejected your refund request for undelivered merchandise. This only happens in the case of refusal to pay any customs charges or for address or customs issues.
https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/ottieni-aiuto-per-un-oggetto-che-non-arrivato?id=4042&st=7
The communication in which they rejected your request states the reason.
If you want to try legal action, ebay italy does not exist.
At the bottom of every ebay page there are however the information and legal notices, and there you can see that:
The contractual party for users residing in Italy and legal representative pursuant to the Digital Services Act:
eBay GmbH,
Albert-Einstein-Ring 2-6,
14532 Kleinmachnow, Germany
Represented by: Dr. Saskia Meier-Andrae
Registration number: HRB 13754 P
VAT number: DE200081785
hi
mario
kaosonthenet
OP10 months agoThanks Mario, but I personally contacted the Milan Customs Agency, which confirmed to me that no parcel was being held by them.
I received the reply in writing via certified email.
I forwarded it to Ebay and, despite everything, I was refused a refund for goods not received.
I tried to appeal the decision and that was rejected too.
I have everything documented in a formal and official way.
I lost 118 Euro for the item including VAT and shipping costs from the USA and I did not get what I ordered.
If anyone tries to tell me that ebay is a serious portal that protects buyers, I'm ready to eat them alive! And this is coming from a user who has completed hundreds of transactions, active since 04.08.2001, with 30 items sold and 129 positive feedbacks (100%).
There is no protection whatsoever and no one intends to do anything to understand the situations and try to settle any issues.
I also tried calling the contact center on the toll-free number.
"We can't do anything about it".
If this is the level of service... I will begin my personal crusade against a marketplace that does not respect Italy (hence the lack of a branch office to preside over the territory) and that absolutely does not care about Italian users!
Amen.
cizeta1964
Mentore10 months agoI sent it to eBay and, despite everything, my refund was refused for material not received.
How long after the delivery date estimated by eBay did you open a dispute for an item not received?