Locked
Discussion interactions are currently paused.
Customer return request for an item broken by the courier. The customer did not accept it with reservation
As the title says, after more than ten days the customer is asking for a replacement of a Folletto board because it arrived damaged. The package was insured up to 35 euros, but they accepted the package without noting a reservation for inspection. Ebay doesn’t offer phone support, only chat with poorly trained operators. Why should I be the one to lose out because of a mistake by the courier and then by the customer?
1 comment
sika700
Mentore2 weeks agoBecause with online sales it works like this... the seller is always responsible...
Best regards.