request remains for return due to sending the wrong item | Questions and answers among users

total_mobile_shop · 2024-09-19T12:54:11.184000Z

Good evening,I received a return request from a buyer because I sent the wrong item.I purchased a return label and provided it to the buyer; everything went smoothly and I received the item I had sent by mistake back again.In the meantime, I also resent the correct item, and the buyer confirms they have received it.Now I would like to close the return request, but it is only possible to do so by issuing a refund, which in my case makes no sense at all. Can the buyer close the return request? Available for clarification,thanks

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request remains for return due to sending the wrong item | Questions and answers among users | eBay Italy