Refund request for a faulty item, according to the buyer?

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Hello,

I sold an Xbox One controller for 20 euros in an auction. As soon as the buyer receives the package, he opens a return case claiming it doesn't work and that it's even filthy.

Setting aside the fact that the controller worked perfectly before it was shipped, well boxed and protected, how should I handle this?

I offered to help him set up the controller, update the firmware, and figure out whether he was using a PC or Xbox, but he brushes it off saying it doesn't work and it's dirty.

I insisted, proposing solutions even on YouTube or the ones Microsoft itself suggests, up to offering him a partial refund while keeping the controller or a full refund except for the shipping costs, since I paid more than 10 euros for those, but he isn't replying anymore.

How should I handle it? On my side, I'm completely willing to cooperate, I would at least like not to pay shipping twice, at least that. We're talking about a sale for an item worth 20 euros with shipping over 10.

Any advice?

Thanks so much

sortilegio*

18 View listings

Posted 3 years ago · Edited 3 years ago·Last reply 3 years ago

1 comment

marioelegio

Mentore3 years ago

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Unfortunately, eBay will be faced with two opposing versions of the truth and, not being able to tell which one is the real one, will almost certainly side with the buyer.

You’ll have to decide whether to lose another 10 euros to get the controller back or let them keep it.

I’m sorry, but it’s one of the typical drawbacks of distance selling.

bye

mario