APPEAL AGAINST EBAY DECISION | Questions and answers among users

michelemartini27 · 2023-11-27T12:50:59.603000Z

I’m selling a completely original item, detailed photos, detailed description, I offer to send more photos if necessary, the buyer first makes an offer and after I accept it, expresses doubts, asks for more details... sensing a scam I offer to close the transaction, but the buyer, without any further messages, pays. I send the item and, as I expected, a dispute arrives, based on completely flimsy reasons that I of course challenge by providing irrefutable facts. The buyer asks to return the item and Ebay, without any explanation, without even examining the documentation I sent, authorizes the buyer to return it. I contact Support to file an appeal and I’m denied; Ebay’s instructions for filing an appeal are fake (on the indicated page there are no instructions for filing an appeal) and now I can only hope that at least the item I sent comes back in the same condition. I will never sell anything on Ebay again.

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APPEAL AGAINST EBAY DECISION | Questions and answers among users | eBay Italy