Received empty package | Questions and answers among users

buon-luca · 2025-12-23T00:10:13.493000Z

Hello, I received an empty package. I opened a dispute on eBay, and at the same time on PayPal (because I had paid with PayPal). PayPal ruled in the seller’s favor based on the fact that tracking showed the package as delivered, but I am not disputing the delivery, I am disputing the fact that there was no item in the package. Having opened the appeal with PayPal, the one with eBay closed without even reaching a decision; unfortunately I didn’t know that, otherwise I would have waited for eBay’s decision before opening the appeal with PayPal. Is it possible that there is no way to protect yourself if you receive an empty package? I don’t want to accuse the seller, I am convinced the problem arose during transport, but it seems strange to me that there isn’t at least some protection for the buyer. Some time ago, on another famous online sales site, something similar happened to me, and the item was immediately resent to me and the seller also told me not to worry because it was insured anyway. Thanks for your help

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Received empty package | Questions and answers among users | eBay Italy