Received empty package

Locked

Discussion interactions are currently paused.

Summary: buon-luca started a discussion about a package received empty. marioelegio and cizeta1964 participated, with further interactions between buon-luca and cizeta1964 to try to resolve the issue.

Hello, I received an empty package. I opened a dispute on eBay, and at the same time on PayPal (because I had paid with PayPal). PayPal ruled in the seller’s favor based on the fact that tracking showed the package as delivered, but I am not disputing the delivery, I am disputing the fact that there was no item in the package. Having opened the appeal with PayPal, the one with eBay closed without even reaching a decision; unfortunately I didn’t know that, otherwise I would have waited for eBay’s decision before opening the appeal with PayPal. Is it possible that there is no way to protect yourself if you receive an empty package? I don’t want to accuse the seller, I am convinced the problem arose during transport, but it seems strange to me that there isn’t at least some protection for the buyer. Some time ago, on another famous online sales site, something similar happened to me, and the item was immediately resent to me and the seller also told me not to worry because it was insured anyway. Thanks for your help

buon-luca

109 View listings

Posted 9 months ago·Last reply 9 months ago

4 comments

cizeta1964

Mentore9 months ago

View listings

Is it possible that there’s no way to protect yourself if you receive an empty package?

Of course there is, but if you follow the wrong procedure (first eBay and then PayPal, but PayPal only as a second step) and also the wrong reason for the return (you received the item but it’s not as described), the problem isn’t eBay, it’s you.

buon-luca

OP9 months ago

View listings

cold response... but fair... now I understand, but unfortunately too late... I’ll try to reopen a second appeal if I can

cizeta1964

Mentore9 months ago

View listings

You can still try, as Mario suggested, contact PayPal and insist that they help you.

marioelegio

Mentore9 months ago

View listings

Unfortunately, there were 2 mistakes made, and both were serious.

You can’t ask for two refunds at the same time (this applies everywhere), so opening the PayPal claim automatically closes the eBay claim.
The package, empty as it was, arrived (and this is confirmed by the tracking). So the refund should have been requested for item not as described, not for item not received. You should have asked for a return and refund because the empty package does not match the item you bought (they would then have exempted you from sending back nothing).

Try checking on PayPal whether it’s now possible to open a second refund request for item not as described. Contact their customer support.

mario