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Refusal to cancel order and seller not responding
Summary: cichela raised a concern about a non-cancellable order and a seller who isn't responding. sika700 didn't provide any further details or suggestions in their reply.
Good afternoon.
On March 26 I placed an order that showed shipping of 3-5 days. When I realized, on March 31, that in fact the item would not arrive in time to deliver it to the recipient (it was a birthday gift ..) I first wrote to the seller to find out the shipping date, then, having received no reply, I requested cancellation of the order. Well: the seller refused the cancellation. Without any justification whatsoever. I sent another message to ask why and whether he intended to ship the item, and still nothing: it is now April 7 and he hasn’t bothered to reply or ship the item.
What do you recommend I do????
sika700
Mentore1 year agoGood evening,
first of all, the advice is to carefully read the listing; shipping can take from 3 to 5 days, but the seller can also ship it in 30 days... everything is written in the listing... where you will also find the estimated delivery date and when it expires you can open a report:
Get help for an item that hasn't arrived | eBay
If in the meantime the seller ships it and the item arrives, if they accept returns you can send it back at your own expense, otherwise you'll have to keep it.
Best regards.