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refunds
Good evening, I sold an item to a customer and according to him the item is wrong. We replied that we will accept the return, (he would like an immediate refund without sending the goods back) we paid for the pickup at the customer’s place, and on the courier’s first attempt the customer was not there. Tomorrow 14/4/23 they will make the second attempt, if the customer is not there, how should I behave? obviously he has already left negative feedback. Thank you
Anonymous User
Posted 3 years ago · Edited 3 years ago·Last reply 3 years ago
1 comment
sika700
Mentore3 years agoGood morning,
you’re all set... now it’s up to the buyer to be available to ship the item... if they don’t, in 21 days the return procedure will close in your favor due to inactivity.
In that case you can ask support to remove the feedback.
Kind regards.