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Good evening, I need some information about my account regarding a dispute opened and closed in favor of the buyer, where it shows that I did not ship the item. I showed the buyer photos of the package tracking when I shipped it. How can I proceed with a complaint
1 comment
marioelegio
Mentore3 years agoThe photo is useless. You should have entered the tracking code in the dispute when they asked you to.
Have you at least checked whether, according to the tracking code, the item shows as delivered to the address eBay gave you?
If it shows as delivered and the address on your receipt is correct, you can appeal. Even better if you can get the POD (proof of delivery) from the courier, also called delivery receipt. https://www.ebay.it/help/selling/managing-returns-refunds/fai-appello-contro-la-decisione-di-ebay-su-una-restituzione-un-oggetto-non-ricevuto-venditori?id=4369&st=3&pos=2&query=Fai%20appello%20contro%20la%20decisione%20di%20eBay%20su%20una%20restituzione%20o%20un%20oggetto%20non%20ricevuto%20-%20venditori&intent=appello&lucenceai=lucenceai&docId=HELP1306
hi
mario