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Refund
Hello, I made a purchase it arrived yesterday but unfortunately it doesn't work. I tried to contact the seller, they replied to me but as soon as I asked a question they stopped replying,
what can I do?
1 comment
marioelegio
Mentore3 years agoOpen a return and refund process through ebay: https://www.ebay.it/help/buying/returns-refunds/restituisci-un-oggetto-cambio-di-un-rimborso?id=4041&st=7&po=2&uci=0&ri=0
The return shipping costs will be covered by the seller: https://www.ebay.it/help/buying/returns-refunds/returning-item/return-shipping?id=4066&st=3&pos=1&query=Spese%20di%20spedizione%20della%20restituzione%20-%20acquirenti&intent=spese%20di%20reso&lucenceai=lucenceai&docId=HELP1152
If the seller doesn't want to cooperate, after waiting the required days after opening the dispute, ask ebay to step in: https://www.ebay.it/help/buying/returns-refunds/chiedi-ebay-di-intervenire-acquirenti?id=4701&st=3&pos=1&query=Chiedi%20a%20eBay%20di%20intervenire%20-%20acquirenti&intent=chiedi%20ad%20e&lucenceai=lucenceai&docId=HELP1382
hi
mario