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Refund
One of my orders was canceled and refunded properly to the buyer, but I can still see the funds available. Why haven’t they been deducted?
Can anyone help me? Thanks
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Discussion interactions are currently paused.
One of my orders was canceled and refunded properly to the buyer, but I can still see the funds available. Why haven’t they been deducted?
Can anyone help me? Thanks
marioelegio
Mentore2 years agoSince you're a new seller, your funds are on hold for 15 days. https://www.ebay.it/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold?id=4816&st=3&pos=1&query=Pagamenti%20in%20sospeso&intent=fondi%20sospesi&lucenceai=lucenceai&docId=HELP1450
If you canceled the order, you should have entered a credit card in order to issue a refund through eBay. With this procedure, you avoided paying eBay selling fees. https://www.ebay.it/help/selling/managing-returns-refunds/rimborsare-gli-acquirenti?id=5182&st=3&pos=2&query=Rimborsare%20gli%20acquirenti&intent=rimborso&lucenceai=lucenceai&docId=HELP1608#section3
If eBay refunded it, it will recover the amount from you by taking your suspended funds and then it will still ask you for the selling fees. https://www.ebay.it/help/selling/fees-credits-invoices/fee-credits?id=4128
hi
mario