Locked
Discussion interactions are currently paused.
Refund
Hello everyone.
I bought an item and the seller informed me that it is defective.
I have already paid for both the item and the shipping costs, even though it has not been shipped.
now, should I ask eBay or the seller for the refund? Since it hasn't been shipped, will they also refund the shipping costs?
1 comment
marioelegio
Mentore2 years agoIf it wasn’t already described as defective in the listing, the seller will have to cancel the order and refund you.
If instead they still send you the item, as long as it wasn’t already described as defective, you’ll have to return it (at the seller’s expense) through eBay’s procedure to be fully refunded.
https://www.ebay.it/help/buying/returns-refunds/restituisci-un-oggetto-cambio-di-un-rimborso?id=4041
hi
mario