Refund to buyer

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Hello, I sold a motorcycle engine guard to a user, and in the shipment I included a threaded pin for installation worth €5. He opened a dispute saying he had not received the pin but had received the rest, I offered him to buy what was missing and to give him a refund equal to the cost of the purchase, but he never replied, letting the deadline pass and now eBay is refunding him the full purchase amount, deducting it from me

matteo688

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Posted 1 year ago·Last reply 1 year ago

2 comments

marioelegio

Mentore1 year ago

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@matteo688 wrote:
Hello, I sold a motorcycle crash bar to a user, and in the shipment I included a threaded pin for assembly worth €5. He opened a dispute saying he had not received the pin but everything else had arrived. I offered to buy what was missing and refund him the amount of the cost, but he never replied, letting the deadline pass, and now eBay is refunding him the full purchase, charging it to me

You were the one with the time limit. If he didn’t accept the partial refund, you should have sent him a prepaid return label so you could get the item back.

Now it will be difficult to get the item back.

bye

mario

sika700

Mentore1 year ago

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Hello,

unfortunately it was you who had to respond... confirming the return request or offering them a partial refund...

Kind regards.