Refund to buyer | Questions and answers among users

matteo688 · 2025-02-13T19:58:18.972000Z

Hello, I sold a motorcycle engine guard to a user, and in the shipment I included a threaded pin for installation worth €5. He opened a dispute saying he had not received the pin but had received the rest, I offered him to buy what was missing and to give him a refund equal to the cost of the purchase, but he never replied, letting the deadline pass and now eBay is refunding him the full purchase amount, deducting it from me

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Refund to buyer | Questions and answers among users | eBay Italy