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refund to the customer without them having sent the product back
Summary: The discussion concerns a situation in which a customer received a refund without returning the product. The discussion does not have any further specific details or elaborated responses from the participants.
good morning, I’m asking for advice
I sold a fairly valuable piece of furniture. The buyer receives it saying it’s broken. I proceed with the return and, to be on the safe side, I send him a UPS return label (since the buyer is in England) covered by insurance.
on the UPS tracking system, right after the label was created, it shows the wording
"the package has been cleared through customs"
I’m attaching an image.
the buyer never handed the package over to the courier and after various messages eBay closes the dispute in my favor. I leave the money in the eBay account and after three days eBay refunds the buyer, closing the dispute definitively in his favor
he keeps both the product and the money.
has this ever happened to anyone? how and what should I do?
marioelegio
Mentore4 months agoTry getting in touch with eBay customer service, try to explain to them that the wording customs-cleared material and on the way does not match reality, but honestly with that wording on the tracking, I think it's a hard one.
bye
mario