Refund with deduction following a return | Questions and answers among users

daabbon · 2024-09-09T18:54:49.555000Z

Good evening everyone, after purchasing a new mobile phone, which arrived with the packaging opened, I immediately requested a return with refund from the seller, who agreed to it. The refund arrived, but with a 50% deduction as it was “opened and scratched.” I did not use or damage the phone, which was anyway already in an opened package, and before sending it back the next day (in the package in which it had been delivered to me) I took photos of it to document its condition. How do I go about requesting that the remaining 50% of the amount be returned to me as well? For some reason I can neither open a dispute regarding the item nor find a way to contact customer support directly. As of today I find myself without the money and without the phone, and I feel cheated.Could you tell me how to proceed? Thanks

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Refund with deduction following a return | Questions and answers among users | eBay Italy