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Refund with free shipping
I made a purchase with free shipping, and when it came time to return it, the seller wants to deduct the shipping costs from me. Is this normal??
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I made a purchase with free shipping, and when it came time to return it, the seller wants to deduct the shipping costs from me. Is this normal??
marioelegio
Mentore2 years agoAbsolutely not normal.
If the return is for an item not as described, the seller must fully refund you and must also cover the return shipping cost.
If the return is allowed because you changed your mind (return without reason required), the return shipping is on you, but the seller must refund you in full (even if there had been paid shipping, they should have refunded it).
Open an eBay case: https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/restituisci-un-oggetto-cambio-di-un-rimborso?id=4041&st=7&po=2&uci=0&ri=0
If the seller keeps insisting on their way, ask eBay to step in: https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/chiedi-ebay-di-intervenire-acquirenti?id=4701&st=3&pos=1&query=Chiedi%20a%20eBay%20di%20intervenire%20-%20acquirenti&intent=chiedi%20ad%20e&lucenceai=lucenceai&docId=HELP1382
hi
mario