Refund of 1/2 of a combined order | Questions and answers among users

albfan_5 · 2024-12-06T09:57:19.665000Z

I’m a seller.. a buyer purchased two pairs of chairs from two different listings. She made a single purchase, but now she wants to request a refund for one pair of chairs that I haven’t shipped yet, while the other pair I’ve already shipped to her. She explained that when she tries to send me the refund request, the platform won’t let her submit it because I’ve already shipped the other pair of chairs. What should she do? I can’t issue her the refund or else eBay keeps the % , she has to request the refund herself.

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Refund of 1/2 of a combined order | Questions and answers among users | eBay Italy