Refund for a Return | Questions and answers among users

amedale2 · 2025-02-05T01:49:33.640000Z

Hello, an item I had sold working was sent back to me, but then something must have happened during transit and when it arrived at the buyer’s house it no longer worked.Leaving that aside, the item was returned to me and now I obviously have to issue the refund to the buyer. The only question I have is about the money deducted from the sale of the item through the promotion fee for it (in that case 9.8%), so out of the total €129 of the sale, I have €112 available in my eBay funds. Do I still have to pay the other €16 deducted because of the promotion, even though if the sale had gone well they would never have been credited? Because when I try to pay it always gives me an error.I hope you can help me.

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Refund for a Return | Questions and answers among users | eBay Italy