Refund after acceptance of the return | Questions and answers among users

zenop91 · 2023-04-08T08:34:23.539000Z

I requested a return for a pair of shoes; they arrived in a different model and were clearly counterfeit, not the one I wanted, in a box labeled with the requested model.The seller always replies with prewritten messages apologizing for the problem and offering a discount on a future purchase. After I asked eBay to intervene, the return of the shoes to the seller was approved, but I never received any instructions about shipping and the refund. How long do I have to wait for an actual refund from eBay, and what should I do with the unwanted shoes? Will I have to send them back to the seller anyway or to eBay? Thanks in advance

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Refund after acceptance of the return | Questions and answers among users | eBay Italy