Refund not received – eBay support needed | Questions and answers among users

prau9238 · 2025-03-04T21:08:28.082000Z

Hello,My seller marked my return as "refunded" on February 27, but I still haven't received my money. I bought a phone that didn't work and the seller arranged the return pickup via BRT courier. However, BRT mishandled the shipment and the item was never delivered to the seller.The seller found out that the courier attempted delivery to the wrong address and is still investigating. In the meantime, they opened a dispute, then closed it, marking it as "refunded," but I haven't received any refund.I don't see an email to contact eBay support directly and I can't request help through eBay. How can I report this issue to eBay to make sure I get the refund?

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Refund not received – eBay support needed | Questions and answers among users | eBay Italy