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Refund or purchase shipment
I bought an item. After a few days, the courier arrives to deliver it to me, but realizes that the seller has put 2 similar labels on 2 packages with different names. So he tells me he has to have the seller correct it and can’t leave it.
The product is sent back to the seller, who in turn no longer sends it back... I followed up with messages on the portal but got no reply.
So I ask eBay for support, and they don’t think twice about closing the dispute, causing me to lose both the purchased product and any monetary refund.
Very disappointed
1 comment
marioelegio
Mentore3 years agoCheck what shows up in the package tracking, that is, what the courier actually declared.
You can appeal eBay’s decision, but it would be good to explain what happened. https://www.ebay.it/help/buying/returns-refunds/fai-appello-contro-la-decisione-di-ebay-su-una-restituzione-un-oggetto-non-ricevuto-acquirenti?id=4039&st=3&pos=3&query=Fai%20appello%20contro%20la%20decisione%20di%20eBay%20su%20una%20restituzione%20o%20un%20oggetto%20non%20ricevuto%20-%20acquirenti&intent=appello&lucenceai=lucenceai&docId=HELP1308
Maybe after checking the tracking and before appealing, talk to customer support: https://www.ebay.it/help/account/contacting-ebay-customer-service/contatta-ebay?id=4379&st=3&pos=1&query=Contatta%20eBay&intent=contatta&lucenceai=lucenceai&docId=HELP1326
hi
mario