Refund for package refused by the recipient | Questions and answers among users

morl-708 · 2025-09-03T17:42:15.081000Z

I’m writing to ask how I should handle this situation. I’ve just signed up on Ebay as a seller and I made my first sale last week. I shipped the package right away to the address shown on the Ebay label (which I printed in duplicate and attached to the parcel). After a few days, I was contacted by the recipient, who told me he still hadn’t received the package and to check on it. I did, and I saw that the package was in transit back to the sender. I called the post office and they told me the package had been refused. They specified that the courier had found someone and the package was refused. I informed the recipient, who first told me it was a mistake (he had always been at home), then told me that the destination address on the label is a pickup point and that it seems strange to him that no one accepted the package. My question is this: I’m still waiting for the package and I wouldn’t want to resend it. I had sold it for 18.00 EUR + 2.50 EUR for shipping costs. I paid about 15 EUR to ship it. Given the situation, can I refuse to send it again and keep the 2.50 EUR shipping fee paid by the customer/recipient for myself? Thanks to anyone who wants to answer.

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