Partial refund denied | Questions and answers among users

chef24_0 · 2026-04-28T08:06:46.214000Z

Partial refund denied. I asked, after receiving one of two lots of smartphone screen protectors with photo evidence, for a refund for the missing lot. The seller says that because I opened the dispute for return instead of refund, he can't refund the 50% requested but only 100%, and asks me to close and reopen the dispute correctly. He knows perfectly well that can't be done. Now I'm wondering, even though I didn't use PayPal but Postepay evo directly. Reading in the dispute that the amount of the missing lot is still listed as the subject of the refund, is eBay really always as crap as it's always been and has it gotten worse? Because honestly it's a huge hassle and I don't think he wants to waste time pulling stunts with excuses. Is it possible that everything has to be unnecessarily complicated or what? You can't even open a chat with support, the only contact is waiting 30 minutes or more to be called. Honestly I wonder how eBay can still be used when it seems like it's still fucking 2005 for the convenience of solving every tiny thing. We're talking about 7 euros and something of merchandise. Dreadful.

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Partial refund denied | Questions and answers among users | eBay Italy