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Refund for purchase with missing parts
Hello, I purchased an item from an eBay seller,
(I should say that I’m inexperienced with this e-commerce site)
The item I received unfortunately had a missing part and after several conversations with the shop they refunded me the full amount.
The refund process says "Return this item" and then the option "Missing parts or piece" , so my question is the following :
do I need to wait for a prepaid shipping label from the seller to send it back? Should I keep the item as is?
It’s not very clear to me whether I keep it or whether they will send me the label. There hasn’t been any discussion about this between me and the seller.
I look forward to your clarification, if you can help me thank you
3 comments
marioelegio
Mentore2 years agoIf there was no dialogue with the seller, did you then ask eBay to step in?
https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/chiedi-ebay-di-intervenire-acquirenti?id=4701
If you receive the refund confirmation email from eBay, you can send a message to the seller. Say that the item is at their disposal, they can come pick it up or send a prepaid label. Also tell them that if they don't arrange this within 15 days, you will be forced to get rid of the item.
hi
mario
mikuru22
OP2 years agoThe conversation went like this:
The seller wanted to know which piece was missing.
I explained and asked if he could send it to me.
He offered me a half refund and for me to take care of getting the piece myself.
Not knowing where to get the piece, I asked for a full refund or for the piece to be sent.
End.
I waited for further replies but the refund came through.
He never mentioned sending the item back etc..
From the conversation, it didn’t seem to me at all that he was interested in getting it back. Or maybe that’s just my impression..hmm
marioelegio
Mentore2 years agoAnyway, write to him that you're willing to wait 15-20 days for him to take it back at his own expense; otherwise you risk misappropriation.
If he doesn't show up, after that time you can do whatever you want with it.
bye
mario